frequently asked questions
Website Orders
It's simple! Browse our website to explore our latest designs and complete your purchase online. Once payment is confirmed, we'll start creating your custom sneakers.
The estimated delivery time is 1-2 weeks, depending on existing orders and size availability. We also offer express shipping within 3-5 days for an additional cost.
Personal Project
Of course! Whether you have a clear idea or just some inspiration, we’ll work with you to create a one-of-a-kind design tailored to your style or story.
Yes, for best results we only work with new sneakers, just let us know if you’ll be sending your own shoes or prefer to purchase a new pair through us.
The timeline depends on the complexity of the design, but most orders take 2-4 weeks to complete. If you have a specific deadline, let us know, and we’ll do our best to accommodate it.
Prices depend on the design complexity and shoe model. Use our website form or just WhatsApp us to request a personalized quote based on your project.
Shipping and Delivery
Yes, we ship worldwide! Shipping costs and delivery times vary based on your location, and we’ll provide tracking information once your order is ready to be shipped.
Bulk Orders and Collaborations
Yes, we accommodate bulk orders and corporate collaborations. Each project is customized to your needs—perfect for teams, branding, or events. Contact us for details.
General Questions
Absolutely! Custom sneakers make a perfect gift or a memorable piece for special occasions.
Yes, all of our sneakers are 100% authentic, purchased directly from official websites and stores.
We accept all major credit cards and secure online payment methods directly through our website. For bulk orders, payment will be discussed upon confirmation.
Due to the personalized nature of our work, refunds aren’t available after payment is made.
Avoid soaking or machine washing them.
Avoid contact with nail polish remover / alcohol / wet tissue containing alcohol.
Use a soft, damp cloth for cleaning.
Store them in a cool, dry place to preserve the design.
If you have additional questions, feel free to reach out to us via our Whatsapp +6011-5142 2110. We’re happy to help!
Personalized Storytelling
Wear Your Identity
